Refund policy

If a part arrives wrong, damaged or defective, we make it right. Parts that were ordered in error can be returned under the conditions below.

Our mistake

If we shipped the wrong part, the wrong size or the wrong thread, contact us within 7 days of delivery with your order number and a photo. If a part arrived damaged, note the damage on the carrier's delivery receipt and contact us within 2 business days of delivery (see our shipping policy). Either way we send the right part or refund you, and we cover the return freight.

Returns

Parts you no longer need can be returned within 30 days of delivery if they are:

• unused, uninstalled and in their original condition, with any protective caps and packaging;
• standard catalogue items (not special orders, special threads, special sizes or cut-to-length items);
• returned with a return merchandise authorization (RMA) number from us.

To start a return, email us your order number and the part numbers. We reply with an RMA number and the return address. Mark the RMA number on every package or crate.

The buyer pays the return freight. A restocking fee of 25% applies to returns of unused parts ordered in error. If you cancel an order for parts we have already ordered from the factory for you, a 5% fee applies. Parts returned without an RMA number, or that arrive damaged because they were not packed properly, cannot be refunded.

Used tools

Bits, rods, couplings and shank adapters are consumables. Wear is normal and depends on the rock, the drifter settings and the flushing, so used tools cannot be returned for a refund because they wore faster than expected.

Warranty

Our tools carry their manufacturer's warranty against defects in material and workmanship. Wear, breakage from use outside the manufacturer's recommendations, or damage from a mismatched drifter, rod or coupling is not a defect. If you believe a part failed from a defect, keep the part, note the footage drilled and the rock, and send us photos with your order number. We handle the claim with the manufacturer and let you know the outcome.

Refunds

Refunds go back to the original payment method once the returned part is received and inspected, usually within 5 to 10 business days. Freight charges are not refunded unless the return is our mistake.